Curtis warrants that the products sold to Customer by Curtis will be free from defect in materials and workmanship for a period of twenty-four (24) months of single shift or 4000 hours of operation, from the date of manufacture of the product, subject to the terms and conditions in this Limited Warranty, except with respect to Curtis/Albright products for which the length of the warranty period is fourteen (14) months from the date of manufacture.
If, during the applicable warranty period, (i) Curtis is advised in writing as to a defect in a Curtis product; (ii) such product is returned to a receiving point designated by Curtis; and (iii) an examination of such product discloses to Curtis reasonable satisfaction that such product is defective and such defect was not caused by accident, abuse, neglect, alteration, improper installation, lightning damage, submersion, short circuits due to improper handling, repair, improper testing or use contrary to any instruction issued by Curtis, Curtis will replace or credit the defective product at no cost to Customer, except for transportation costs. Replacement shall mean furnishing the Customer with a new product equivalent to the defective product. All defective products replaced by Curtis under this warranty shall become the property of Curtis and must be returned to Curtis properly packed to prevent physical damage. Curtis does not warrant that any product is suitable for use in any particular application. Customer shall be responsible for evaluating the appropriateness of the use of any specific Curtis product for a particular application and shall specify such use at the time of the placement of any order for a Curtis product. Curtis shall be entitled to rely exclusively upon such representation in furnishing any product to Customer. See the general Curtis warranty policy for additional details.
Curtis customers can count on the companys extensive worldwide service structure to provide the highest level of customer support and technical assistance.
In Europe and Asia, Curtis controllers are serviced directly at local Curtis sales and repair centers. In North America, in-warranty controllers are serviced at the Curtis California design center.
Out-of-warranty controllers are serviced by Flight System Industrial Products (FSIP), an authorized Curtis repair and reconditioning facility (http://www.fsip.biz). FSIP has outstanding technical competencies that meet or exceed Curtis exacting standards and factory specifications. Reconditioned controllers are available for purchase directly from FSIP.
Curtis Instruments, Inc. is an ISO 9001:2008 registered company. Curtis facilities at Mt. Kisco, NY; Livermore, CA; Suzhou, China; Northampton, England; Sofia, Bulgaria; Stenkullen, Sweden; Carolina, Puerto Rico; and Biberist, Switzerland, are under the surveillance of Lloyds, BSI, AEA and SQS Registrars, as conforming to the qualifying benchmarks for accreditation to ANSI-RAB, UKAS, SAS and RvA international quality management systems.
Curtis products are fully programmable and designed for maximum application flexibility. In cases where the present product offering does not fully meet specifications, or when OEMs require special customization, Curtis product development can meet the challenge. Contact your Curtis representative to discuss your specific projects.
Integrated System Technology
Curtis integrates the hardware and software of the entire vehicle control system from the allocation of System-I/O, to the design of the vehicle's electrical schematic and CANbus system architecture. Thanks to our proprietary Vehicle Control Language (VCL), skilled Curtis engineers can quickly develop the vehicle application layer software needed to fully integrate all CANbus devices on the system, and provide the features, functionality and safety your vehicle requires. Curtis offers a wide range of motor controllers for every application, and in most cases, we can meet all OEM requirements with our standard product platforms and VCL software customization. We can also partner with major vehicle manufacturers to develop fully optimized custom controllers and integrated systems to their exact specifications. Curtis engineering expertise spans more than 50 years in all types of electric vehicle for virtually any application.
Curtis will support your engineering team at every step in the vehicle’s development from initial prototype design through to production release. Curtis partners with vehicle manufacturers as needed, whether it is to assist with the design and development of a complete drivetrain for a new on-road EV, or simply to determine the most appropriate Curtis motor controller to suit an existing drivetrain design. We can expertly 'size' and specify the entire drivetrain to ensure that all vehicle performance and efficiency targets are met, and can help with the selection of all system elements, such as the battery pack, electric motors, speed controllers and gearboxes or transaxles, for any major OEM application. Curtis can also assist with the design of the complete control system for all mobile application types, including complex electro-hydraulic control systems for Materials Handling Trucks, Aerial Work Platforms, Construction Equipment and other off-highway vehicles.
Major electric vehicle OEMs worldwide rely on Curtis to make their vehicles best-in-class because Curtis motor speed controllers and vehicle control systems set the industry standard, with nearly 60 years of innovation and leadership in product excellence. Highly reliable Curtis products are available in a range of models suitable for every industrial truck application. Our sophisticated integrated electric vehicle systems are packed with cutting edge features and functions that make vehicle design simple. From color LCD displays to foot pedals and joysticks, sensors, CAN I/O modules and motor speed controllers for traction, steering and hydraulic pumps, Curtis provides all the system components needed. The unique Curtis motor auto-characterization routine, configurable CANopen profiles and proprietary Vehicle Control Language (VCL) application software help OEMs to achieve maximum vehicle performance with minimum effort.
Curtis designs and manufactures all products in-house and does not outsource manufacturing. All Curtis products are manufactured in our own world-class factories in America, Europe and Asia, to cover global demand. This allows Curtis to be agile in supporting its worldwide OEM customer. As a lean manufacturer, we design our products from initial concept in a team-based environment to ensure our products can be consistently manufactured to the highest quality level. This is a source of pride for all of Curtis and a great benefit to Curtis customers worldwide.